RMM for Internal IT

RMM for Internal IT – RMM, or remote monitoring and management, is a software solution that IT teams use to proactively manage and maintain endpoints, such as desktops, laptops, servers, and mobile devices.

What is RMM for Internal IT

RMM, standing for Remote Monitoring and Management, is a software solution designed for IT professionals to oversee and manage IT infrastructure remotely. This applies not just to external service providers (MSPs) but also to internal IT departments within a company.

Here’s how RMM benefits internal IT teams:

• Boosts Efficiency and Productivity: Repetitive tasks like software deployment, patching, and antivirus updates can be automated, freeing IT staff for more strategic projects.
• Reduces Downtime: Proactive monitoring allows IT to identify and address potential issues before they cause disruptions, saving money and maintaining productivity.
• Enhances Security: RMM keeps devices up-to-date with security patches and software versions, reducing vulnerabilities to cyberattacks.
• Improves Compliance: RMM helps ensure devices comply with relevant regulations by keeping track of configurations and updates.

Choosing an RMM for Internal IT

While RMM (Remote Monitoring and Management) solutions are often associated with Managed Service Providers (MSPs), they can be incredibly valuable for internal IT teams as well. But with a variety of options available, selecting the right RMM can feel overwhelming. Here’s a breakdown of key factors to consider:

1. Size and Complexity of Your IT Environment

• Small Businesses: Look for user-friendly, affordable solutions with core features like patching, deployment, remote control, and basic monitoring. Atera and NinjaRMM are good options.
• Large Enterprises: Consider feature-rich solutions that offer advanced functionalities like scripting, automation workflows, and extensive reporting. Datto RMM and SolarWinds MSP Manager might be better suited.

2. Budget

RMM costs vary significantly.

• Freemium options exist, but often have limitations on features or managed devices.
• Subscription-based models are common, with pricing often tiered based on the number of devices or features included.

3. Required Features

• Patch Management: Automates critical security updates across your network.
• Software Deployment: Streamlines software installations and updates.
• Antivirus/Anti-Malware Updates: Ensures consistent protection across devices.
• Remote Control: Provides secure access to manage systems remotely.
• System Monitoring: Tracks device health and performance.
• Alerting: Notifies IT of potential issues for proactive troubleshooting.
• Reporting: Offers insights into network health and IT team effectiveness.
• Automation: Enables scripting and workflows for repetitive tasks.

4. Ease of Use

• Intuitive Interface: A user-friendly interface allows for a smooth learning curve and efficient work.
• Training and Support: Consider the availability of training materials and support options offered by the vendor.

Examples of Popular RMM Solutions for Internal IT

Here’s a breakdown of some popular RMM solutions suitable for internal IT departments:

1. Atera:

• Pros: Cloud-based, user-friendly, affordable, ideal for small to medium businesses. Offers core features like patching, deployment, remote control, monitoring, and alerting.
• Cons: Might lack some advanced functionalities compared to enterprise-grade solutions.

2. NinjaRMM (now NinjaOne):

• Pros: Cloud-based, user-friendly, powerful automation capabilities. Strong for both small and medium businesses. Offers patching, deployment, remote control, monitoring, alerting, and robust automation tools.
• Cons: May not be as customizable as some other options.

3. Datto RMM:

• Pros: Comprehensive suite with a wide range of features. Ideal for large organizations. Offers patching, deployment, antivirus/anti-malware updates, system monitoring, alerting, remote control, scripting, and extensive reporting.
• Cons: Can be more expensive than some other options, with a steeper learning curve due to its feature-rich nature.

4. SolarWinds MSP Manager:

• Pros: Similar feature set to Datto RMM, catering to large enterprises. Offers patching, deployment, updates, monitoring, alerting, remote control, and advanced reporting capabilities.
• Cons: Similar to Datto RMM, can be more expensive and require a longer learning curve.

5. ManageEngine Remote Desktop Plus:

• Pros: Popular for its robust remote control features. Offers patching, deployment, updates, monitoring, alerting, and strong remote desktop capabilities. Suitable for various business sizes.
• Cons: Remote control focus might not align with all needs. Features might not be as comprehensive as some other solutions on this list.

Additional Options:

• ITarian RMM: Offers a strong focus on integration capabilities, making it a good choice for complex IT environments.
• SuperOps.ai: Known for its user experience and intelligent automation features.

RMM Tips for Your Internal IT Team

Here are some tips to help your internal IT team get the most out of your chosen Remote Monitoring and Management (RMM) solution:

Implementation and Configuration:

• Start Small: Don’t try to automate everything at once. Begin with core functionalities like patching and basic monitoring, then gradually add complexity as your team gets comfortable.
• Customize Alerts: Fine-tune alerts to avoid information overload. Focus on critical issues requiring immediate attention.
• Standardize Configurations: Ensure consistency across managed devices for easier management and troubleshooting.
• Integrations: Explore integrating the RMM with other tools your team uses, like ticketing systems or password managers, for a more streamlined workflow.

Leveraging Features:

• Patch Management: Schedule automated patching during off-peak hours to minimize disruption.
• Remote Control: Utilize remote control for troubleshooting and user support, minimizing the need for physical visits.
• Reporting and Analytics: Use reports to gain insights into device health, identify trends, and proactively address potential problems.
• Automation: As your team’s comfort level grows, explore automation capabilities to automate repetitive tasks like software deployments or user provisioning.

Security and Best Practices:

• Strong Passwords: Enforce strong passwords for all RMM accounts and managed devices.
• Multi-Factor Authentication: Implement multi-factor authentication (MFA) for added security.
• Regular Backups: Back up your RMM configuration data regularly to ensure a quick recovery in case of any issues.
• User Training: Train your IT team on the RMM platform to ensure they fully utilize its features and best practices.

Additional Tips

• Stay Updated: Regularly update the RMM software itself to benefit from new features and security patches.
• Communication: Communicate clearly with end-users about any planned maintenance or RMM activities.
• Feedback Loop: Gather feedback from your IT team on the RMM’s effectiveness and identify areas for improvement.

In conclusion, RMM can be a game-changer for internal IT teams. By automating tasks, strengthening security, and minimizing downtime, RMM empowers IT professionals to work more efficiently, productively, and maintain a healthier overall IT infrastructure.